The marketing landscape has undergone a significant shift from a push to a pull approach. Most of the strategies today revolve around conversations and interactions. If you connect with your customer at the right time and place, your chances of converting them increase.
At this time, chatbot builders play a significant role in accelerating marketing results. They can adapt to the customer’s requirements, offer better business availability, and translate your interactions into conversions. These bots can easily learn from past interactions and support the customers accordingly.
If you are also looking for a chatbot builder review platform for your business, several options are available. But which one to choose, that is the question. To make your job easier, we have curated a list of the top 8 chatbot builders that you must consider in 2025. But before diving deep into it, let’s see what chatbot builders are.
What are Chatbot Builder Reviews?
Chatbot Builder is a platform that helps businesses build chatbots that automate interactions, solve questions, and generate leads at scale. These builders can provide the information they need to engage with new visitors, support existing customers, and drive sales-worthy leads to conversion.
The biggest advantage of a chatbot builder is artificial intelligence. With this technology, businesses can train bots to learn from past conversations and improve user experience.
Top Chatbot Builders to Look Out for
The market is full of chatbot builders that can help businesses build conversations, improve their support, and improve customer experience. Some are inexpensive, while others offer specific features. Here, we’ve compiled a list of the top 8 chatbot builders you should consider for your business.
1. WotNot
WotNot is one of the leading chatbot creators that automates customer interactions t improve conversational marketing. The platform is designed to generate qualified leads, automate customer support, or improve the availability of your business.
From generating sales qualified leads to creating outbound campaigns to providing 24/7 customer support, WotNot’s chatbot builder can offer your business a lot.
With WotNot, businesses have saved over 2,000 man-hours and generated more than 400 qualified leads. Top companies like Symphony, Contently, DM Immigration, and Zydus use WotNot.
Key Features
- You can use pre-built templates in the Bot Builder to get started with your chatbot.
- Chatbot Builder, this platform offers a variety of tools to increase productivity, such as version control, automated layout, and undo-redo.
- You can integrate with CRM and other tools such as Salesforce, Google Calendar, Hubspot, Zoho, etc.
- The no-code builder lets you create workflows without expert developers.
- You can create scenarios and build workflows using drag-and-drop tools.
- Preview and test the bot before going live.
Pros
- It’s easy to create bots with this no-code chatbot builder
- At-a-glance dashboard analytics to get a complete picture of the bot’s performance
- Excellent customer support for your queries
- Easy to set up and use
Cons
- Limited integrations in the startup package
Ease of Use:
- Easy
Pricing
- WotNot offers a 14-day free trial with all features unlocked. Talking about its paid plan, it starts at $29/month.
2. Landbot
Landbot is one of the best chatbot builder review which helps businesses increase their revenue and reduce operational costs. With a no-code builder, you can create custom workflows to enhance your marketing and support strategies.
You can use this bot builder to deploy chatbots on your website and app. This bot builder is used by top businesses to automate complex interactions or increase conversions. Nestle or Coca-Cola are among the top businesses that use this bot builder.
Key Features
- You can easily integrate chatbots with your mobile apps and websites, enabling better customer engagement.
- The block-based bot builder lets you easily create workflows.
- Supports advanced data workflows, NLP, and Dialogflow.
- Drag-and-drop tools in the WYSIWYG editor to quickly create your chatbot.
- Pre-built templates give businesses the ability to get started easily.
Pros
- A wide range of integrations is available
- Value for money
- Free trial and version available
- Pre-built templates available
- Can be customized to suit your needs
Cons
- A complex chatbot can take a long time to build
- You can’t customize reply buttons
- There is no scrollbar to help you navigate through the workflow, making it difficult to see your entire bot flow
- The learning curve for this builder is a bit steep
Ease of Use:
- A little difficult
Pricing
- Sandbox: Free forever
- Starter: 30 euros per month
- Professional: 80 euros per month
- Business: 300 euros per month
3. Tidio
TDO is the best chatbot platform that allows you to capture leads and generate more sales to increase revenue. You can create numerous workflows for different types of customers so that you don’t miss a single sale.
This bot builder lets you automatically generate answers to frequently asked questions, segment users, and nurture them for better conversions. It integrates with your email, Messenger, and Instagram, allowing you to manage all conversations from one place.
Key Features
- The platform can be easily accessed on different devices – mobile and tablet for improved accessibility.
- Automate responses for customer support, sales, and marketing for improved productivity.
- Extend live chat support for improved customer experience.
- The chatbot can be customized according to business goals.
- Integrations to messengers, software, and other APIs for improved data flow.
Pros
- Keep track of conversations across email, SMS, and Messenger from one place
- Connect with customers in real-time with this live chat widget.
- Integrations that can improve your workflow
Cons
- Doesn’t alert businesses to new customers arriving in the chat window
- A bit pricey
- There’s a learning curve associated with the bot builder
- Can’t handle multiple chats at once
Ease of Use:
- Somewhat Difficult
Price
- Free: $0 per month
- Communicator: $15.83 per month
- Chatbot: $32.50 per month
- TDO+: $240.83 per month
4. HubSpot
With this free chatbot builder, you can collect qualified leads, manage your appointments, and improve interactions to grow your business. With this bot builder, you can enjoy unlimited and personalized conversations with your customers for better conversions.
The no-code chatbot builder enables you to create numerous workflows that support your marketing and sales objectives. Chatbots synchronize information received from customers with their profiles, including comprehensive data and a timeline, for enhanced insights.
Key Features
- Connect with website visitors in real-time with live chat on your bot to close deals faster.
- A single inbox that allows your sales, marketing, and support teams to collaborate efficiently and better manage customers.
- Integrate with your CRM software to help you manage your pipeline efficiently.
- Use pre-built templates to start building workflows for your chatbot.
- Customize the voice or tone to meet your business needs.
- An instant reply bot that allows you to send quick replies as soon as the user initiates the conversation.
Pros
- This chatbot builder integrates easily with other HubSpot tools to streamline interactions or improve nurturing
- A single inbox tracks all conversations and helps with automatic assignment
- Free to get started
- Excellent customer support
Cons
- Limited features are available in the free version
- You will need customer support to help you understand the platform. A demo may be required to get started
- It can get expensive as you add the necessary features
- No A/B testing available on the lower-priced plans
Ease of Use:
- A little difficult, requires intervention
Pricing
- This is part of the Sales Center.
- Starter: $45 per month
- Professional: $450 per month
- Enterprise: $1200 per month
5. Intercom
Intercom is a customer engagement and conversational marketing platform that enables creating happy customers through rapid communication. It helps businesses connect with customers at the right time and place for faster conversions.
With Bot Builder, you can automate responses. NLP allows bots to learn from past questions and provide better answers to customers. This bot builder has helped businesses improve their response times by 44%.
Key Features
- You can force bots to ask the right questions through workflow routines to improve your support
- Customize the chatbot to your business needs with pre-built templates and reusable components
- Gather detailed information about customers to improve customer support and marketing strategies
- No code chatbot builder lets you create triggers for exceptional workflows
Pros
- An intuitive and professional interface
- Free trial available for the product
- A unified platform for better collaboration
- Integrates with your website and other systems
Cons
- Customer support is slow and unresponsive
- Expensive for small and medium-sized businesses
Ease of use:
- Easy
Pricing
- Starting: $74 per month (for small businesses)
- Support: Connect with Sales
- Recruit: Connect with Sales
- Convert: Connect with Sales
6. Drift
Drift is one of the best chatbot builders that helps generate qualified leads and improve business conversions. The bot builder offers an A/B testing capability that allows you to determine which bot flow works for your customers.
With chatbots, you can increase your return on investment by ensuring that all your customers are in your business. It is best suited for large-scale enterprises.
Key Features
- Drift Chat Widget ensures instant communication with customers, thereby increasing interactions
- You can create rules to route leads and conversations for better allocation
- At-a-glance reporting that lets you track key metrics for bot performance
- Integrates with major chat and messenger platforms so you can see all your chats from one place
Pros
- Helps businesses close deals faster and generate qualified leads
- Easy to set up and use. No developer skills required
- Integrates with all major software and platforms
- Interactive and user-friendly reporting dashboard
Cons
- It can be quite expensive and is best suited for large organizations
- Bot builder is available in the Pro plan
- To use Drift for multiple teams, you need to go for the Enterprise plan
Ease of use:
- A little difficult
7. Zendesk
Zendesk’s Chatbot Builder helps sales, marketing, and support teams turn conversations into happy customers. Bot Builder can help you identify workflows to better support your teams.
Chatbot Builder reviews supports multiple languages, so you can publish the same bot flow in the language that suits your customers. Incorporate AI to make your workflow smarter and improve your bot’s learning ability.
Key Features
- Multi-language support
- Compatible with multiple devices, including phones and tablets
- Integrate with email, SMS, and Messenger to stay in touch with your chats from one place
- Quick reports and at-a-glance dashboards that provide a complete view of key metrics.
Pros
- Track customer behavior, chat triggers, and visitors to update your conversations
- Can be used by small, medium, and large businesses
- Enables open API integration for seamless collaboration
- This is a single dashboard with all analytics and reporting data.
- Scalable pricing to meet unique needs
Cons
- It may not be easy to understand and set up
- The interface is a bit cluttered and cumbersome
- The Professional package with the most features can be quite expensive
- They don’t offer advanced collaboration tools to make collaboration with team members easier.
Ease of Use:
- A little difficult
Pricing
- Suite Team: $49 per agent per month
- Suite Boost: $79 per agent per month
- Suite Professional: $99 per agent per month
8. Chatfuel
Chatfuel is one of the leading chatbot builders that offers individuals and enterprises a centralized bot-building platform. It features easy editing tools and NLP that enables thorough bot-building capabilities.
It is an affordable bot-building solution that easily integrates with third-party solutions and analytics technologies.
The platform offers a single dashboard to view reports and analytics data. You can create rules to enable conversational marketing with this bot builder. It integrates with platforms like Facebook or Twitter for better conversions.
Key Features
- Automate answers to frequently asked questions using AI technology
- Pre-built templates that can help create engaging conversations for sales and marketing
- Integrate with CRM software for better segmentation
- A/B testing to test bot flows that work for your business
- Full campaign management for better interactions
Pros
- Easy UI and visual flow builder that helps configure personalized chatbot solutions
- Build a website and Facebook-specific bot
- Track key metrics to test bot performance from a single dashboard
- Single-click testing solution for your chatbot
- Build multiple bots with a single bot builder
Cons
- The free version has limited features
- The pre-built templates you get with the bot builder are of low quality
Ease of use:
- Easy
Pricing
- Business: $11.99 per month
- Enterprise: $199 per month
What qualities should you look for in a chatbot builder?
There are several players competing for the top spot in the chatbot builder AI category. The mixed reviews you get from users make it difficult to make the right choice. If you are wondering how to choose the right chatbot builder for your business, we may have an answer for you. Here are all the qualities that will make a chatbot builder the best for you.
1. No-code builder
Most internal strategists and product owners have no technical skills. Even those who are building bots will not have any coding skills. This is why a no-code bot builder is a necessity. It will help you start building bots in minutes with the help of a visual editor and drag-and-drop interface.
2. Free trial
It is very important to choose a bot builder with these qualities. This gives you time to get used to the bot before purchasing. This will give you the freedom to explore the bot builder, create workflows, or understand how it works. Having the benefit of a free trial makes it easier to decide to upgrade.
3. Pricing and Plans
It should be reasonably priced and fit your budget. Check the pricing of the bot builders that people have recommended. If the features and pricing are right for you, you can go ahead and make the purchase. This is an important quality because many bot builders with extensive features are expensive. On the other hand, their free version offers limited features.
4. Security
When people interact with bots, they share a lot of personal information. You can ensure that this information is secure and not vulnerable to risks. As a result, it is important to choose a bot builder with the necessary security features.
Conclusion
In this guide, we have discussed the best chatbot builder AI and its features. We have even looked at what qualities the builders should have. To conclude this guide, we would like to list
- Best bot builder for small businesses: WotNot
- Best bot builders for integration with messengers: TDO, Whatnot, or HubSpot
- Best free chatbot builders: WotNot, Hubspot, Landbot
- Best chatbots for enterprise: Drift, Intercom, WotNot